COVID-19

covid 19 bannar

Response to COVID-19

Our Promise:

We hope that you and your family are continuing to stay safe and healthy during these difficult times. As the COVID-19 pandemic has developed, it has become clear that the way we are able to interact with our clients has changed for the foreseeable future. Despite that, our goal at Polk County Animal Hospital remains to be able to continue to provide the best veterinary care to pets in our community, while keeping the safety of our clients and team members at the forefront.

What We’re Doing:

Curbside Concierge Service: Call us when you arrive and our team will come out to your car and escort your pet to and from their appointment, offering you a contactless visit. We will also be happy to deliver any medication and prescription food right to your vehicle.

Protective Equipment: All team members are provided with masks, gloves, and sanitizer stations.

Social Distancing: Our team members will strive to maintain 6 feet of distance from you for our mutual safety.

Healthy Team Members: We’re taking team health seriously, with measures including temperature checks, frequent handwashing, and self-check procedures.

Enhanced Cleaning & Sanitizing: Our hospital is cleaned and sanitized frequently, using EPA approved disinfectants, with special attention paid to heavy touch areas like doorknobs, phones, and computers.

What We’re Asking You to Do:

Book Ahead: Whenever possible, we ask you to book your appointment ahead of time by phone or online.

Contactless Payment: We have procedures in place to limit contact during the payment process to keep you and our team members safe.

Remain in Your Car: To keep both you and our team members safe, please stay in your vehicle and call us to let us know you have arrived for your appointment.

Wear a Mask and Practice Social Distancing: We ask all clients to wear a mask and maintain 6 feet of distance from our team members and other clients.

Keep your Cell Phone Close & Charged: We’ll be communicating with you via your cell phone during your pet’s visit, so we ask you to make sure it is on and charged during the appointment.

Be Patient as We Serve You: Our team is working extremely hard to follow safety guidelines while providing the high level of veterinary care you and your pet deserve. Please be patient and kind as our pet health heroes care for your furry friends.

Click here to book your appointment